Shipping Policy

Last Updated: November 2, 2026

At Pawn Superstore, we take pride in carefully preparing and shipping every order. Whether you're purchasing jewelry, watches, electronics, collectibles, or other unique finds, our goal is to ensure your purchase arrives safely and securely.

Please review our shipping policy below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Please note:

• Orders are not processed or shipped on Sundays or major holidays.

• Additional processing time may be required for order verification, inspection, or secure packaging.

• During periods of high order volume, processing times may be extended.

• You will receive an order confirmation email after purchase and a shipping notification with tracking information once your order ships.

2. Shipping Rates & Options

Pawn Superstore offers the following shipping options for orders within the United States:

• Standard Shipping: FREE

• Expedited Shipping: $18.50 (Flat Rate)

Free standard shipping is available to all US shipping addresses, including Hawaii.

Expedited shipping is available for a flat rate of $18.50, regardless of order value or package weight.

Delivery times depend on the selected shipping method and carrier. Expedited shipping does not guarantee delivery by a specific date. Carrier delays may occur due to weather, holidays, operational disruptions, or other circumstances outside our control.

3. Secure Packaging & Insured Shipments

We understand that many of the items we sell are valuable and unique. That's why we take additional precautions when preparing orders for shipment.

• High-value merchandise is insured for its purchase value while in transit.

• Items are carefully inspected and securely packaged before shipment.

• Protective packaging is used to help prevent damage during transportation.

• Signature confirmation may be required depending on the value and nature of the order.

Our priority is ensuring your purchase arrives safely and securely.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking information.

Please allow up to 24–48 hours for tracking information to update after the carrier receives your package.

Customers are responsible for monitoring their shipments and ensuring someone is available to receive packages when signature confirmation is required.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Pawn Superstore is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you need to request an address correction, please contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or shipped.

6. Lost, Delayed, or Damaged Shipments

If your package appears delayed, lost, or damaged during transit, please contact us so we can assist.

• Delayed shipments: Delivery estimates are provided by the carrier and may change.

• Lost shipments: We will work with the shipping carrier to investigate missing packages and initiate applicable insurance claims.

• Damaged shipments: Please contact us promptly and provide photographs of the damaged packaging and merchandise.

For damaged deliveries, please retain all original packaging until the issue has been reviewed.

Shipping insurance claims are subject to the applicable carrier's requirements and procedures.

7. Delivery Confirmation

Once tracking indicates that a package has been successfully delivered to the address provided at checkout, the shipment will be considered delivered.

For shipments requiring a signature, the carrier's recorded signature or delivery confirmation will serve as proof of delivery.

If your package is marked as delivered but you have not received it, please contact us promptly so we can help investigate.

8. Returns & Exchanges

Shipping and return policies are separate. Please review our Return Policy before making a purchase.

Please keep the following in mind:

• Return shipping costs are the responsibility of the customer for eligible returns.

• All jewelry sales are final and cannot be returned.

• Other returns are subject to the eligibility requirements and conditions outlined in our Return Policy.

Please contact our team if you have questions regarding an item's return eligibility.

9. Contact Us

For questions regarding shipping, tracking, or an existing order, please contact us:

Pawn Superstore

Email: info@pawnsuperstore.com
Phone: (972) 203-2020

484 West Interstate 30
Garland, TX 75043

Thank you for shopping with Pawn Superstore. We appreciate your business!