Return & Refund policy.

Return and Refund Policy

Last updated: NOVEMBER 28TH, 2022

Thank you for shopping at the Pawn Superstore.

If You are not completely satisfied with your purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products purchased with Us.

Interpretation

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of our Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pawn Superstore, 484 W I-30, Garland, TX, 75043.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to The Pawn Superstore, accessible from www.pawnsuperstore.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from the date on which You Place your order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by via Email:

  • By email: Info@pawnsuperstore.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

  • The Goods were not used or damaged

  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • Goods made to Your specifications or clearly personalized.

  • Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • Goods which are, after delivery, according to their nature, inseparably mixed with other items.

  • Goods that have been altered from their original condition.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Store. You should send the Goods at the following address:

484 W I-30 Service Rd, Garland, TX 75043

We are not responsible for Goods damaged or lost in return shipment. Therefore recommend an insured and trackable SHIPPING service. We are unable to issue a refund without actualLY RECEIVING the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, WILL receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Info@pawnsuperstore.com